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Frequently Asked Questions (FAQ)

Quick Answers – PrepHero Help Center 

Our kits are built with trusted emergency gear, tested essentials, and real-world reliability. We don’t just throw random items in a bag — every piece is chosen to cover core survival needs: food, water, shelter, first aid, tools, and communication.

Everyone. Whether you’re a family preparing for power outages, a camper or hiker, or a survivalist wanting proven gear, our kits are made to keep you safe and ready.

A 72-hour kit is designed to support one person for three full days with food, water, and essential gear. We also carry multi-person kits so families and groups can stay prepared.

It depends on the kit, but most include:

  • Food & water rations
  • First-aid supplies
  • Shelter (thermal blankets, ponchos, tents)
  • Fire-starting tools
  • Lighting (flashlights, glow sticks)
  • Multipurpose survival tools (knife, paracord, whistle, etc.)

You can check each product page for a detailed list.

Yes. We offer add-on gear and upgrades so you can tailor your kit to your environment, family size, and comfort level.

Keep your kit in a cool, dry, and easily accessible place. Popular spots: near your front door, in your car, or in a closet you can reach quickly. Remember: in an emergency, every second matters.

Our rations are shelf-stable for up to 5 years. We recommend checking your kit once a year to refresh batteries and replace anything you’ve used.

Yes. We know parents want their children safe, so we include lightweight items, comfort gear, and food suitable for kids. Families often buy multi-person kits and add extras for younger children.

Most orders ship within 24–48 hours. Delivery times depend on your location, but standard shipping in the U.S. is usually 3–5 business days.

Yes, we ship across North America. Shipping times may vary by region, and extra duties/taxes may apply for Canadian customers.

We stand by our products. If you’re not satisfied, you can return unused items within 30 days for a refund or exchange. See our Returns & Warranty page for details.

Absolutely. We carry a wide selection of individual survival gear — from paracord bracelets to first-aid kits — so you can build or upgrade your own setup.

Yes. Many businesses, schools, and organizations order in bulk to protect their teams. Contact us for custom pricing and volume discounts.

Think about:

  • Number of people you’re preparing for
  • Duration (72-hour vs extended readiness)
  • Environment (urban, rural, wilderness, cold climate, etc.)

If you’re unsure, start with a 2-person 72-hour survival kit and add extras as needed.

Because survival isn’t about fear — it’s about courage, preparation, and resilience. With the right gear, you don’t just survive — you become the hero for yourself and your loved ones.